Results for "customer service automation"
68 results found
Google's Gemini 3.5 Flash Reshapes Enterprise AI Cost Equation
Google claims its new Gemini 3.5 Flash model can save enterprises over $1 billion annually by delivering near-frontier performance at triple the speed and half the cost.
Anthropic Surpasses OpenAI in Corporate AI Adoption for First Time
Anthropic's Claude overtakes OpenAI's ChatGPT in business AI adoption. But escalating costs and competition threaten its lead.
Salesforce Turns Slackbot Into a Full AI Agent for the Enterprise
Salesforce rebuilt Slackbot from a simple notification tool into an AI agent that searches data, drafts documents and takes actions, intensifying workplace AI competition.
Why Subscription-Free Home Security Cameras Are Taking Over in 2026
A growing number of home security camera makers are dropping monthly fees. Consumers gain more control and save money as the market shifts toward one-time purchase models.
AI-Powered Web App Builders Create Security Risks for Development Teams
AI-powered web app builders speed up development but introduce serious security risks. Many teams skip proper review, leaving vulnerable code in production.
Apple AirPods Control Redesign Aims to Reduce User Frustration
Apple is reportedly overhauling AirPods controls to make them more intuitive and less error-prone, addressing common complaints about accidental touches.
Salesforce Faces Growing Questions Over AI Product Readiness
Salesforce's aggressive marketing of its Agentforce AI platform is drawing skepticism as customers question whether the technology is ready for real-world use.
Google's AI Still Struggles to Spell Its Own Name
Google's latest AI models continue to fail at basic spelling, even for the company's own name. The issue highlights deeper limitations in how large language models process text.
Why This Solar Generator Passed Years of Testing for Blackout Season
After years of real-world testing, one solar-powered backup station stands out for reliability and ease of use. Here's what makes it a solid choice for summer blackouts.
Fake AI Influencers Sell Cheap Goods Using Racial Stereotypes on TikTok
Scammers deploy AI-generated Black avatars to sell mass-produced products via dropshipping on social media platforms, deceiving viewers with fake handmade claims.
Hackers Exploited Meta AI Chatbot to Hijack Celebrity Instagram Accounts
Hackers used a prompt injection attack on Meta's AI support chatbot to steal high-value Instagram accounts. The exploit was trivially easy and affected accounts including the Obama White House.
Microsoft Targets Corporate Users With New Surface Laptop Privacy Features
Microsoft's new Surface Laptop for Business adds a privacy screen and a haptic touchpad. The device is priced for enterprise buyers with a starting cost of $1,299.
Claude AI's free tier tightens as Anthropic shifts focus to paid subscribers
Anthropic has quietly reduced free access to Claude AI, capping daily messages and reserving faster models for paying users.
Why Modular Home Security Systems Are Gaining Traction in 2026
Modular home security systems offer flexibility and no long-term contracts. This trend is reshaping how homeowners approach safety and smart home integration.
Apple to Pay iPhone Owners $250 Million Over Missing AI Features
Apple will pay $250 million to settle a class-action lawsuit over delayed AI features. Eligible iPhone owners can claim part of the settlement. The payout addresses claims Apple misled users about Siri and other AI capabilities.
Amazon Search Generates AI Images to Describe Hard-to-Name Products
Amazon's search bar now generates AI images based on text descriptions, helping find real products when you can't remember style names. The feature covers clothing and home goods.
Roku Expands Beyond Streaming Sticks With New Projectors
Roku launches two projectors and a free software update timed for the World Cup, marking a hardware shift for the streaming platform.
Inside the SolarWinds Breach: Hackers Had Full Access to Treasury Systems
New details reveal Russian-linked hackers infiltrated Treasury email systems far deeper than previously known. The supply chain attack compromised thousands of government and private networks, exposing critical security gaps.
IBM Launches First Dedicated Quantum Chip Factory as Separate Company
IBM spins off its quantum chip manufacturing into an independent foundry, aiming to accelerate commercial quantum computing development.
Microsoft Faces Backlash Over Legal Threat to Zero-Day Researcher
Microsoft is threatening criminal action against a researcher who publicly disclosed zero-day exploits, sparking criticism over its vulnerability disclosure policies.