Results for "customer service automation"
68 results found
Meta Expands AI Agents to WhatsApp, Instagram and Messenger for Business Automation
Meta is rolling out AI agents for businesses on its messaging apps. The bots can handle customer service, sales and support tasks, aiming to automate key operations.
Why Companies Are Quietly Bringing Back Workers After AI Replacements
After replacing staff with AI, many firms are now rehiring humans to fix errors and ensure safe, reliable operations. Human oversight is proving essential.
UK Businesses Boost AI and Security Spending Amid Rising Cyber Threats
UK companies are increasing investments in AI and cybersecurity despite fears that new tech could introduce fresh risks. Geopolitical tensions drive the surge.
Cisco Deploys AI Agent Network to Automate Business Operations Across the Web
Cisco has launched a platform that lets businesses deploy swarms of AI agents to automate tasks across any web service, framing it as a new era for enterprise efficiency.
Enterprises stuck in AI's 'chat phase' as gap between insight and action widens
Many enterprises use AI only for chat and queries, failing to translate insights into business outcomes. A shift toward integrated execution is critical.
AI Worm That Spreads Without Human Interaction Raises Alarm
Researchers created a self-replicating AI worm that can steal data and spread across networks without any user clicks. The worm targets generative AI assistants like ChatGPT and Gemini, posing a new class of cyber threat.
How a Single Software Update Crippled Critical Infrastructure
A routine software update caused widespread failures across hospitals, airports and emergency services.
AI coding boom creates production chaos, Resolve AI launches multi-agent fix
Resolve AI expands its platform with multi-agent investigation to tackle production failures caused by rapid AI code generation. The system uses coordinated agents that verify each other's findings.
OpenRouter Hits $1.3B Valuation After $113M Series B Round
OpenRouter raised $113M in Series B funding led by CapitalG, more than doubling its valuation to $1.3B. Usage surged 5x in six months, signaling the rise of multi-AI-model platforms.
Overprivileged AI Agents Expose Banking Systems to New Attacks
Financial firms face mounting security risks as AI agents access excessive data and systems. Overprivileged permissions create compliance vulnerabilities and trust issues across banking.
Nvidia CEO sees $200B opportunity in AI agent processors
Nvidia CEO Jensen Huang predicts a $200 billion market for CPUs dedicated to AI agents. The company plans to expand beyond GPUs into specialized processors for autonomous AI systems.
Philips Dual-Sided Monitor Aims to End the Screen-Sharing Shuffle
Philips launches a business monitor with screens on both sides for front desk staff, doctors and salespeople. The 24B2D5300 costs £359.99 in Europe.
The Case Against AI Skepticism Is Weaker Than You Think
A growing backlash against AI is not just noise. It reflects real concerns about control, labor and culture that the tech industry ignores at its peril.
DeepSeek locks in lower pricing for V4 Pro as AI competition heats up
DeepSeek makes its V4 Pro price cut permanent, strategically reducing costs to lure developers and challenge rivals in the fast-moving AI market.
AWS Faces Leadership Exodus as Key Executives Depart
Amazon Web Services is losing several top executives, signaling potential shifts in strategy and culture at the cloud giant.
The Long History of Speech Synthesis That Made Voice Assistants Possible
Speech synthesis has evolved over 250 years, from 18th-century mechanical machines to neural networks. This history reveals how voice assistants and AI speakers became reality.
HP firmware update bricks five-year-old printer, customer alleges
A Quebec resident alleges HP remotely disabled his five-year-old OfficeJet 4650 via firmware update.
AT&T Sues California Over $1B Cost of Aging Copper Network
AT&T sues California to end its obligation to provide landline service, arguing the network costs $1B annually and serves only 3% of households.
American Airlines Taps SpaceX's Starlink for In-Flight Wi-Fi on 500 Planes
American Airlines will install Starlink internet on over 500 Airbus jets. The deal boosts SpaceX's IPO prospects and challenges existing in-flight Wi-Fi providers.
Google AI Search Rewrites SEO Rules for Brands
Google now places AI-generated answers above traditional search links, upending decades of SEO strategy. Brands face new challenges with zero visibility into how AI describes them.